Thank you for choosing Megakul LLC for your tent and sleeping bag purchase. We are committed to providing you with a satisfying shopping experience. If you are not satisfied with your purchase, our refund policy provides a convenient return and exchange process. Please read the following carefully to understand our refund terms.

  1. Refund Policy Overview
    Refund Period: You have 30 days from the date you receive your item to request a refund or exchange.
    Refund Method: Refunds will be processed through the payment method used for your purchase, and processing typically takes 5-10 business days.
  2. Return Conditions
    Please ensure the following conditions are met for a smooth return process:
    The item must be returned unused and undamaged, in its original packaging and with all tags attached.
    All accessories and instruction manuals must be returned with the item.
    Please ensure your return request is submitted within 30 days.
    Megakul LLC reserves the right to refuse return requests if the item shows significant wear, dirt, or signs of use upon return.
  3. Return Process
    If you wish to return or exchange an item, please follow these steps:
    Contact Customer Service: Please contact our customer service team to request a return using the following methods:
    Phone: +1 423-769-8855
    Email: dayton@megakul.shop
    When contacting us, please provide your order number and reason for return.
    Receive Return Authorization: Our customer service team will review your request and provide you with a return authorization and instructions.
    Packaging and Shipping: Please carefully package the returned item with its original packaging, tags, and all accessories. You will find our return address in the email you received upon delivery:
    Return Address: 293 S AUSTIN SPRINGS RD APT 58,
    JOHNSON CITY, TN 37601
    Shipping: Ship the item back using a trusted courier service (such as UPS, FedEx, or USPS) and retain the tracking number for your records.
    Refund Processing: We will begin processing your refund after receiving the returned item and confirming that it meets the return conditions. Refund processing takes 5-10 business days.
  4. Exchange Policy
    If you wish to exchange a product, please follow the same process as for returns. Please specify the model and specifications of the item you wish to exchange when submitting your exchange request.

If you have any questions or concerns about our refund policy, please feel free to contact us. Megakul LLC thanks you for your trust, and we look forward to providing you with excellent service!